Privacy & complaints

Privacy policy

Angel Fulfilment Services Ltd operates helloangel.co.uk. It is Angel's policy to respect your privacy regarding any information we may collect while operating our websites.

Website visitors

Angel collects non-personally-identifying information of website visitors of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Angel's purpose in collecting non-personally identifying information is to better understand how our visitors use our website. From time to time, Angel may release non-personally-identifying information in the aggregate, e.g. by publishing a report on trends in the usage of our website.

Angel also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on our sites and blogs. Angel only discloses logged-in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering personally-identifying information

Certain visitors to Angel's websites choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information we gather depends on the nature of the interaction. Those who engage in transactions with Angel are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Angel collects such information only in so far as is necessary or appropriate to fulfil the purpose of the visitor's interaction with us. Angel does not disclose personally-identifying information other than as described in this policy, and visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated statistics

Angel may collect statistics about the behaviour of visitors to its websites. We may display this information publicly or provide it to others. However, Angel does not disclose personally-identifying information other than as described in this policy.

Protecting your information

Angel discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Angel's behalf or to provide services available on our websites, and (ii) have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside your home country; by using Angel's websites, you consent to the transfer of such information to them.

Angel will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, Angel discloses such information only in response to a subpoena, court order or other governmental request, or when Angel believes in good faith that disclosure is reasonably necessary to protect the property or rights of Angel, third parties or the public at large.

Emails & security

If you are a user of Angel's website and have supplied your email address, we may occasionally send you an email to tell you about new features, ask for your feedback, or keep you up to date with what's going on at Angel. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it to help us clarify or respond to your request, or to help us support other users. Angel takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Complaints policy

We take complaints seriously. Download our full Complaints Policy below to see how we handle, investigate and respond to any concerns you raise with us.